AW OBJECTS SHOP POLICIES
— EXPECT A QUALITY PRODUCT —
Many of the Objects are one-of-a-kind or crafted in small batches from a limited supply of material. Every item you'll find here is handcrafted and hand-finished, one at a time, in our wood shop by real artisans. There will inevitably be variations in wood grain, live edge silhouette, or even finish uniformity. We consider this to be the charm of the handcrafted piece. We hold ourselves to very high levels of craftsmanship, and every item that leaves our shop is quality-checked several times. We do not ship any product that does not meet or exceed our standards. If you have any questions about an item, PLEASE contact us directly before you purchase and we will be more than happy to assist you.
— SHIPPING & RETURNS —
While most of the products in the AW Objects Shop are already made, some are crafted as they are ordered. For this reason, please allow 2-3 weeks for your product to arrive. You may return or exchange your item within 30 days of receipt for store credit only. Returns and exchanges will be handled on a case by case basis. The buyer is responsible for return shipping and a 20% restocking fee. Store credit is valid for one year from the date of issuance. Wood finish samples are not returnable and are non-refundable.
Please call 515-707-2721 or email within 3 days of receiving your order for return authorization. After contacting us, please carefully package the item back in its original packaging and shipping box, and include your order infomation, billing name, address, and email address in the package. Returns received without prior return authorization will not be processed.